Roberto Martinez Policies & Terms

Pricing:

Gold pricing is based on 2nd London Gold fixing +$3.00.

Gold price is locked on date of shipment unless otherwise requested.

Most merchandise is sold by weight.

Genuine stone items are sold by piece, synthetic stone and sterling silver semi-precious and cubic zirconia stone items are sold by piece.

14k synthetic and CZ are sold by weight.

Please call a ROBERTO MARTINEZ, INC. sales representative for a detailed price list.

Gram weights and stone weights are approximate. Please allow for a 5% weight tolerance in gold and a 10% weight tolerance in sterling silver.

Weights are subject to change without notice.

We reserve the right to make any corrections if a billing error occurs.

 

Terms and Conditions:

JBT #1 rated accounts are eligible for net 30 terms upon returning a completed and signed ROBERTO MARTINEZ, INC. credit application for open account approval( accounts based in California must also return the resale card)

Accounts not yet established will be shipped C.O.D Cashiers Check or money order. Save on C.O.D. charges by using VISA, MASTERCARD, or AMERICAN EXPRESS.

A $20.00 service fee will be charged on all returned checks.

Any dispute on statements should be made within 10 days of the statement date. Disputes will not be accepted after 10 days of statement date.

No shipments will be made if an account is "Past Due"

 

Ordering and Delivery:

Email your order to rmi@rminc.ws

Call Monday-Friday 8am to 5pm PST 1-800-25-RMINC or 949-498-5222.

Fax your order 24 hours a day at 1-800-668-2605.

Please have your ROBERTO MARTINEZ, INC. customer number ready.

No minimum order on in-stock items.

All shipments will be shipped by UPS ground service unless otherwise specified.

 

Returns:

All returns must be made within 5 days of receipt of goods for a return authorization number.

All returns are subject to approval by ROBERTO MARTINEZ, INC. Merchandise that has been resold an worn or abused by customers will not be considered for replacement/credit.

Please put the RA# on the outside of the box to insure proper handling.

Merchandise received without an RA# will be returned.

Special orders may not be returned.

 

We reserve the right to correct any errors found in our website. All weights are approximate and may vary. Items pictured on this website are 14 karat gold or .925 sterling silver. 10 karat available upon request.